How much does shipping cost & Do you ship internationally?

Local Shipping: 

Australia Standard Delivery: Starts at AUD $8.95 and recalculated depending on weight. Shipping times normally takes 3-7 Business Days via Australia Post.
Australia Express Delivery: Starts at AUD $12.95 and recalculated depending on weight. 

Shipping times normally takes 1-3 Business Days via Australia Post.

International Shipping:

Yes we do ship worldwide. 
International Shipping Start Rate Varies per weight and destination country. Final Cost is calculated upon checkout. | Shipping times normally takes 15-50 Business Days depending on logistics speed between Australia Post and Destination Country's Local Post Office Service.
We offer DHL International shipping option. Please contact us for calculated pricing.

When will my order arrive?

In-stock orders processing times are within 1-5 business days depending on order volume and season. 

For local orders, the estimated Standard delivery time takes 3-5 business days within Sydney,CBD, NSW, and Victoria and 5-7 business days to the rest of Australia. 

Unexpected circumstances such as natural catastrophe and unexpected national events will affect this timeline. We do hope for your patience and understanding for delayed delivery during these times.

Express delivery option is also available and can take 1-3 business days within Sydney,CBD, NSW, and Victoria and 2-3 business days to the rest of Australia

For International order, the estimated delivery timing is usually between15-50 business days depending on logistics speed between Australia Post and Destination Country's Local Post Office Service

We also have DHL shipping option to carry out faster deliveries to our international customers. It normally takes 7-20 business days for parcels to arrive to international destination if carried out by DHL. 

Please be advised that you are responsible for paying tax and custom charges in your own country for products purchased from our shop. We will not be held responsible for delays or unsuccessful deliveries due to this circumstances.


Do you have a "walk-in" shop that I can visit?

No. We pride ourself as an exclusive online shop without a brick-and-mortar store. That being said, we save on operating cost such as manpower, electricity and other logistics cost so we can offer our products at absolutely much lower price than shop sold products.


Do you offer discount or coupons?

Yes.  We constantly offer discounts and coupons and some of them are announce and offered only to our VIP subscribers.   

You may subscribe to our VIP newsletter to get constant updates and discounts. 

Returns & Replacements

I received my order, but it is damaged!

For items that arrived safely, but has a manufacturing defect, please contact us at with your order reference number on the subject and we will contact the manufacturer to arrange for a repair or replacement.

Alternatively, you may contact the manufacturer of the product directly and arrange for an appointment for repair or replacement.

Stock Availability

What happens if an item I ordered is out of stock?

We will contact you regarding the unavailability of the item and will give you option for a refund or replacement. If you choose to refund, we will refund your payment thru the method you used to pay.

If you want a replacement, we will notify you of the availability and send you the package as soon as possible.
If there were no response to our email within 24 hours, we will proceed to refund the cost of the unavailable or cancel your order whichever is more suitable so you can save on shipping or so you can receive your order faster. 

Payments & Security

Is payment through your site secure?

Absolutely! We do not take credit card details straight from our site. Our checkout via credit card option is managed by Shopify Payments that provides secure gateway transactions. Payment via PAYPAL is redirected to Paypal website where you will be asked to provide your login details before completing your purchase.

We also have have instalment options via Afterpay and ZipPay available to Australian residents where you can purchase your item right away and pay in easy instalments later on. 
For more details about Afterpay, you may visit our Afterpay page. 
For more details about ZipPay, you may visit our ZipPay page. 


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